Membership

• Do kids get in free?


• Can we purchase Phoenix Comicon memberships in-store?


• Will you be providing Media Passes?


• When will I get my memberships in the mail?


• I did not get an e mail confirmation, what do I do?


• I bought a membership for one day, and now I want to attend the entire event, what do I do?


• I bought a membership for someone else and they do not have an ID, what do I do?

Location/Hotel/Parking

• Where is the Phoenix Convention Center and Hyatt Regency?


• Where can I park, and how much is it?


• I'm taking the Light Rail (AKA trolley), what station should I get off at?

Programming

• What are the programming hours?


• When should I get in line for my panels?


• Do I need special tickets for any events?


• Is there programming at the hotel?


• Will I be charged for autographs?


• When will the schedule be final?


• Is there adult programming?


• Is there kids programming?


• There’s something or someone I’d like to see at the convention, who do I tell?

Guests

• I purchased a Stan Lee autograph session, what's next?


• Will CGC be available for the Stan Lee Signing?

Membership FAQ

Do kids get in free?
Kids 12 and under get in free with a paying adult. They'll receive a wristband at Registration.

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Can we purchase Phoenix Comicon memberships in-store?
We will no longer be selling memberships in-store. Please purchase your membership through the website here.

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Will you be providing Media Passes?
Please check in with us in mid-January; the Media Pass Request form will be available then.

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When will I get my memberships in the mail?
We are a totally electronic system this year; therefore, nothing will be mailed out to your home. Please bring either your e mail confirmation and picture ID, or your Pay Pal receipt and picture ID to the Registration area at the convention, you will be asked to sign in and then given your badge(s) for the event.

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I did not get an e mail confirmation, what do I do?
You can just bring your Pay Pal receipt and your ID to the convention and get your badge. If you prefer you can e mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it and get your confirmation number and then take that e mail with you to the convention and an ID.

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I bought a membership for one day, and now I want to attend the entire event, what do I do?
You can just upgrade the membership at the event, or you can e mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it , and we can upgrade your membership before the event.

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I bought a membership for someone else and they do not have an ID, what do I do?
Send an e mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will change the name internally. We will accept school IDs as well as drivers licenses.

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Hotel/Parking FAQ

Where is the Phoenix Convention Center and Hyatt Regency?

• Interactive Map from DowntownPhoenix.com
• Note that PCC takes place in the South building (the West building provides a shortcut .

Hyatt Regency Phoenix
122 North Second Street
Phoenix, AZ‎ 85004
(602) 252-1234

• Map and Directions from Phoenix.Hyatt.com
  

Bonus: Use the Downtown Ambassadors! (website) The Downtown Phoenix Ambassadors group offers FREE help and directions in the Downtown Phoenix Area. They've been a fantastic help during our planning for the event. They'll be onsite during the event to answer any questions you have about the area (from places to eat, to walking routes, to finding things to do before or after PCC).

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Where can I park, and how much is it?
Parking downtown Phoenix is plentiful, as anyone who has ever attended a sporting event knows.
Parking downtown Phoenix is also paid parking, as anyone who has ever attended a sporting event knows.

Generally, parking garages are $10-12 a day, with no in-out privileges.  You will also find private lots and metered street parking that range in price. Please understand that the Phoenix Comicon has no control over parking rates, nor do we gain any money from those parking at our events. 

For attendees staying at the Hyatt, we have negotiated a reduced parking rate and that does include in-out privileges.

We HIGHLY encourage all attendees to consider using LIGHT RAIL. It is $1.75 each way, and the light rail station is right across the street from the Phoenix Convention Center South Building. See our next question for location of the stations.

Links:

• Phoenix Convention Center's Downtown Parking Garage Guide

I'm taking the Light Rail (AKA trolley), what station should I get off at?
We think you are super-smart to take light rail and we're not afraid to say so.

If you are traveling from east of downtown Phoenix (so from Tempe or Mesa), you will get off at the 3rd St / Washington station, then head SE to Phoenix Convention Center South Building.

If you are traveling from north or west of downtown Phoenix (so central or west side Phoenix), you will get off at the 3rd St / Jefferson station, then head north to the Phoenix Convention Center South Building.

Many of the light rail stations have parking with security nearby, so it makes light rail an easy and affordable way to get to the Phoenix Comicon.

For more information, please check the Valley Metro website.

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Programming FAQ

What are the programming hours?
The main convention center programming hours are:

Thursday (May 27)  6:30 PM -11:30PM
Friday (May 28)      10:30 AM - 11:30 PM
Saturday (May 29)  10:30 AM - 11:30 PM
Sunday (May 30)    10:30 AM - 5:30 PM

We will have additional programming at the Hyatt going on continuously throughout the event, including Parties, Concerts and other events will last late into the night.

The Hyatt programming hours are:

Thursday (May 27)  6:30 PM  -2:00 AM
Friday (May 28)      6:00 PM - 2:00 AM
Saturday (May 29)  6:00 PM - 2:00 AM
Sunday (May 30)    TBA

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When should I get in line for my panels?
With our greatly expanded programming space and our new big ballroom space we are striving to have seating for all those who wish to attend a particular panel. Most events are about an hour long and generally have a half hour break before the next event starts. Phoenix Comicon does NOT clear rooms in between events so you may sit in on earlier events to make sure you have a seat for events you don’t want to miss.

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Do I need special tickets for any events?
Generally not. For most of our events, we have no special tickets or additional charges for attendees to participate. There are a few special events where we need to charge a small fee in order to offset the expenses of producing the event. Our Maid Café is an example of this. We’ll also be having a special fund raiser for Kids Need To Read and will be charging admission, but the proceeds will go to support the charity. Any event that requires a special admission or ticket will be advertised as such on our website and in the program guide.

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Is there programming at the hotel?
Yes, we will have additional programming at the hotel. Although programming at the convention center ends at 11:30 PM, hotel programming, parties, dances and concerts go on well into the night. (Please see the Hyatt programming schedule above).

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Will I be charged for autographs?
We leave this entirely up to the guests. Most comic book creators, authors, and anime voice actors do not charge for autographs, though some do ask for donations to various charities.  Most, if not all, of our Film and TV actors do have a fee for purchasing autographs or will sell you a photograph, book or other item and then autograph that item for no additional charge. Prices are generally clearly posted at the guests table, but it doesn’t hurt to ask. Phoenix Comicon has no control over prices they charge (though we do ask them to be reasonable given the economy, and well, we feel we have the most awesome attendees).  Autograph signing times and guest availability are determined by the guest. Phoenix Comicon may publish some autograph sessions on the Phoenix Comicon website or in the programming guide, but we can’t guarantee that a guest will be available at the times posted.

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When will the schedule be final?
We’d love to say the schedule will be 100% complete and accurate a month before the convention, but the reality of scheduling nearly 600 hours of events means that until an event actually happens, we may have to make a change. We work VERY hard to minimize any last minute changes to programming and to make sure everything goes 110% according to plan, but sometimes an event will need to be canceled, moved or changed.

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Is there adult programming?
Absolutely! We strive to offer something for all kinds of fans, young, old, and in between. Some of the events are of an adult nature and we will be serving alcohol at some events. Adult events will be scheduled after 9:00 PM and valid ID will be checked at the doors for these events. Attendees will need to provide an ID that shows they are over 18 (over 21 for alcohol). Rooms with adult events going on will have curtains in front of the door to prevent any surprises for people walking by in case the door happens to open.

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Is there kids programming?
Absolutely! Phoenix Comicon is a family friendly event and many of our panels and activities are geared towards young fans.

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There’s something or someone I’d like to see at the convention, who do I tell?
We love getting ideas and suggestions! You can sign up on the Phoenix Comicon Forums and post your ideas there, or you can email our all knowing Oracle: This e-mail address is being protected from spambots. You need JavaScript enabled to view it Oracle will get your question to the right person.

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Programming FAQ

I purchased a Stan Lee autograph session(s). What's next?

As you purchased a Stan Lee Autograph Registration, here is the ten step process to redeem your autograph pass at the convention and to determine the autograph session you will attend.  This information is also posted on our website on Stan Lee's bio.

1)      Beginning Sunday at 10am and continuing till 5 PM swing by Tables T9-T11 in the exhibitor hall to redeem your autograph pass.  Check the Exhibitor page of our website or the Program guide for the map to find the location of these tables.
a.       You will need your photo ID and a copy of your paypal receipt to redeem the autograph passes.
b.      If you purchased an autograph registration for a friend/family member and need to change the name on the transaction, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it by Friday, May 21st to request this change.

2)      You will receive one pass for each individual autograph registration your purchased (thus, if you purchased three autograph registrations, you will receive three passes).  Make sure you receive the number of passes you purchased prior to stepping away from the table.  Once you walk away we will not be able to make any corrections.
a.       These passes will have the time of your autograph session.  You will only be allowed in that autograph session time slot, so plan your schedule accordingly.  There is no refund on the autograph registrations, including if you missed the session you were slotted for.

3)      If you purchased your autograph registration ON or BEFORE May 13th you will be in the Noon to 1:30 PM autograph session.

4)      If you purchased your autograph registration ON or AFTER May 14th you will be in the 3:30 to 5 PM autograph sessions.

5)      The autograph session will take place at the High Profile Autograph Area located at the back of the exhibitor hall.  Please check the Exhibitor page of our website or the program guide to find the location of this High Profile Autograph Area.

6)      We will begin lining up 30 minutes prior for each autograph session.   We ask that you are in line no later than 30 minutes after the session begins to insure receiving your autograph(s).
a.       For the Noon to 1:30 PM Autograph session, begin lining up at 11:30am and be in line by 12:30pm.
b.      For the 3:30 to 5 PM Autograph session, begin lining up at 3:00 PM and be in line by 4:00 PM.

7)      When you are approximately ten people back from meeting Stan Lee, please have your item out and ready to be signed (comics out of mylar for instance).

8)      There will be no photos available during the autograph session.  There is a separate photo opportunity with Stan Lee at 2:30 to 3:30PM.  Please check Stan Lee’s bio on our website for pre-purchase opportunity, or check Froggy’s Photobooth at the convention for more information.

9)      CGC will have a representative onsite to validate Stan Lee’s autograph and accept those comics for submission.  The specific location of the CGC representative is TBD and will be announced prior to convention.

10)   Make sure to breath in, breath out and have fun when meeting Stan Lee.  Excelsior!

We still have Stan Lee autograph registrations available for pre-sale.  Should time permit, we will sell a limited number of autograph registrations on Sunday at tables T9-T11.

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Will CGC be available for the Stan Lee Signing?
Yes, CGC's attendance has been confirmed. http://www.cgccomics.com/

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